This course will benefit Entrepreneurs, Export service companies, Professional
organizations, Government agencies, Non-governmental organizations (NGO), Junior,
and Managerial staff who are involved in sales and marketing, freight forwarding,
banking, shipping, export and import documentation.
Interpersonal Communication To Enhance Organizational Effectiveness (Click for Details)
Employees are expected to work hand in hand together and the common factor that ties each personnel is through the act of interpersonal communication.
The success of any organization is dependant on its work teams to communicate effectively through interpersonal skills which incidentally is the life blood to
sustain the governance of the company's operation.
Interpersonal communication is actually an art to be able to communicate effectively, efficiently and precisely amongst employees, peers and superiors within
the same organization. Employees will have to work interdependently. Meaning, employees must work cohesively with understanding, tolerance and cooperation in
order to achieve higher productivity through better performance. The end result of which is actually reflected on how well work team respond, communicate and
relate to each other. Whether it is within the same department or cross-functional the work team must work harmonious and collaborate with each other to address
the respective needs.
Organization Effectiveness Through Team Synergy (Click for Details)
Team synergy is very pertinent to the stability, strength and growth of any organization. The holistic achievement and success is truly dependant on how teams work cohesively and harmoniously as one.
There is a saying that goes 'No man is an island', therefore it is pertinent that employees learn to work harmoniously together sharing ideas, giving suggestions, address common issues, problems and concerns in order to excel together to greater heights.
Team synergy does generate lots of fruitful benefits like higher productivity, good quality, lesser downtime and a better overall performance. To achieve this state a change in attitude is imperative and employees must be able grasp the understanding and the importance of working together in order to achieve organizations set goals and objectives.
Problem Solving And Decision Making (Click for Details)
It is inevitable that problems do arise in any given working environment. Fire fighting seems to be an everyday affair and is the norm. Problem solving and decision making techniques is essential and forms an integral part in any organisation. Instead of living with problems, why not resolved it. Problems cost money, time and effort. Besides, is has a detrimental effect on the overall return of investment and can even lead to the closure of any establishment. Learning to be aware of these techniques will help equip one with the ability to reduce avoidable loses.
Enhancing Self-Image (Click for Details)
Participants will be able to:-
distinguish the difference between self-image and self-esteem
look at things more positively an proactively
to manage negative situation and turning it around
how to overcome fear and obstacles
response to situation more proactively
learn what couses one to lost self-image and confidence
look at areas of concerns through the windows to self awareness and realization
be more assertive
learn how to restore one's self-image
Soft Skill Training - Production
KAIZEN (Click for Details)
Kaizen is a Japanese word meaning Continuous Improvement that relates to
'change' and 'good'. Kaizen has two components, as a team based activity and as giving
an individual opportunity (Individual Kaizen) to contribute to the elimination of wasteful
work activities. Organizations will identify and eliminate the non value adding activities.
Poka-Yoke Method (Click for Details)
Mr. Shigeo Shingo invents the Poka-Yoke Method to prove that the effective
implementations of this method will leads to zero defects. Poka-Yoke method can be inexpensive
and easy to implement in any plants. Its main concept is to prevent human or machine errors
that usually cause product defects. Benefits organization in terms of productivity improvement
and reduce cost.
5S Practices (Click for Details)
To maintain a conducive workplace with permanently clean and save envirinment. It is important to
introduce this highly effective system to ensure a quality-working environment. The
effective implementation of 5 'S' practices can benefit the organization in improving quality and
productivity at workplace.
TPM - Total Productive Maintenance (Click for Details)
In today's competitive business climate, getting the most out of equipment can make
a difference between profit and loss of a company. Total Productive Maintenance is a
system for managing equipment that enhances a company's ability to complete. It provides
a way to make certain that equipment is being operated and maintained as effectively as
possible. TPM is a combination of the American practice of Preventive Maintenance and the
Japanese concept of TQC and Total Employee Involvement. It is an effective and efficient
system for the maintenance of equipment that optimizes effectiveness(OEE), eliminates
breakdowns and promotes autonomous operator maintenance.
TPS - Toyota Production System (Click for Details)
Toyota Production System has widely been recognized as the most effective and the
ultimate cost reduction technique. TPS has been extensively trained and implemented by
many world class manufacturers to improve their manufacturing cost competitiveness.
Supervisor Training - Motivation, Planning, Organizing and Monitoring (Click for Details)
Supervisor(s) play a very important role in the organization as a link between the
work and the management. It is a very difficult position, which has to accommodate
demands of the organization's management, customers and the needs of the work group.
Arresting a balance between the demands is what makes a supervisor productive and
definitely requires "Leadership". So, proper training and guidance will definitely
prime them into an effective and highly productive supervisor.
Quality Control Techniques for QC Personnel (Click for Details)
Quality and Quality Assurance / Control are the key issues in manufacturing today and
the QA/QC group plays a pivotal role in ensuring that the customer receives only quality
product. To attain this, it is vital that companies have a well-trained and highly skilled
group of QA/QC personnel. Introduction of QCC and SGA.
ISO 9001:2000 Awareness (Click for Details)
The official ISO 9001:2000 series standards have been introduced. With these new standard,
few key elements have been emphasizes such as Top Management Responsibility, Customer Focus,
Quality policy, Planning and Objectives, 8 Management Principles, Infrastructure and Work
Environment. This program shall guide participants and organization in upgrading or implementing
the Quality Managemnet System based on the new fundamentals and requirements. Gain knowlege on
how to establish, implement, monitor and control QMS in an effective and efficient method.
Internal Quality Audit - Based on ISO 9001:2000 Standard (Click for Details)
To understand the purpose IQA and the requirements for ISO 9001 (version 2000). Participants
will be able to carry out the internal quality audits and use it productively. Be able
to raise and write non-conformance reports. Participants will be briefed on the significant
impact of conducting the IQA and how it relates to the Continuous Improvement of the organization.
